Privacy Policy
At Smart Ride Taxi Services, your privacy is important to us. This policy outlines how we collect, use, and protect your information when you use our services.
Information We Collect
We collect personal details such as your name, contact information, and payment details when you book a ride. We may also collect location data for trip planning and to provide accurate pick-up and drop-off services.
How We Use Your Information
Your information is used solely to provide taxi services, enhance your booking experience, and process payments securely. We may use aggregated data to improve our service but will never share your identifiable information without consent.
Data Protection
We implement industry-standard security measures to safeguard your information. However, please be aware that no electronic storage is completely secure.
Refund Policy
We aim to provide the best service possible. Please review our refund policy below for situations where refunds may apply.
Eligibility for Refunds
Refunds are available if a booking is canceled by the user at least 15 minutes before the scheduled ride. For technical issues or other errors on our part, please contact customer service for assistance.
Refund Process
To request a refund, please contact our support team with your booking details. Approved refunds will be processed within 5-7 business days.
Non-Refundable Cases
Completed rides and late cancellations (within 15 minutes of the scheduled ride) are generally non-refundable. Please ensure all details are correct before confirming a booking.